Assurance from Elextrolux

Electrolux Professional Customer Story

“Quality in handling is the main reason to choose Neele-Vat ”

Electrolux Professional is one of the world leaders in household appliances and personal care appliances. Each year, the company delivers more than 40 million products to customers in 150 countries. With innovative appliances such as refrigerators, washing machines, dishwashers, and built-in kitchen appliances, Electrolux makes everyday life more enjoyable. Neele-Vat handles the transportation and storage of appliances for professional kitchens.

Twice a week, Neele-Vat picks up goods from Sweden and Italy. Upon arrival, employees unload the cargo at the warehouse in Amsterdam. This location is close to the customer in Diemen, allowing the customer to inspect the goods quickly and easily.

Streamlined logistics and careful handling

Because the goods are made of stainless steel, they require extra care during transport and handling. Every movement carries the risk of damage. It is precisely for this reason that the client chooses Neele-Vat: because of the high quality of its goods handling.

Upon arrival in Amsterdam, 70% of shipments proceed directly to destinations within the Benelux. Neele-Vat places the remaining 30% in storage. Employees check all incoming goods for quantity, item number, and any damage. Once approved, they release the goods for processing into outbound orders.

As soon as an order comes in, Neele-Vat prepares it immediately and ships the shipment the same day. Within the Netherlands and Belgium, the customer usually receives the goods the next day. Timely delivery is crucial, especially for new construction projects, where technicians are waiting on-site for the equipment.

Neele-Vat delivers the goods to the desired location within the building and also removes the packaging materials and pallets.

For the installation of professional washing machines, Neele-Vat engages plumbers and glaziers as needed—for example, when an appliance does not fit through the door and must be brought in through a storefront window.

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