This privacy statement was last updated on October 28, 2026, and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we collect about you via https://www.neelevat.com. We recommend that you read this statement carefully. In our data processing, we comply with the requirements of privacy legislation. This means, among other things, that:

• We clearly state the purposes for which we process personal data. We do this through this privacy statement;
• We aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• We first request your explicit consent to process your personal data in cases requiring your consent;
• We take appropriate security measures to protect your personal data and also require this of parties that process personal data on our behalf;
• We respect your right to access your personal data or have it corrected or deleted, upon your request.

If you have any questions, or want to know exactly what data we keep about you, please contact us.

1. Purpose, data, and retention period

We may collect or receive personal information for a number of purposes related to our business operations, which may include the following: (click to expand)

1.1 Contact – Via phone, mail, email, and/or web forms

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and city or town name
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement

The legal basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.2 Newsletters

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and city or town name
• An email address
• A telephone number
• IP Address

The legal basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.3 To support services or products that a customer wants to buy or has purchased

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and city or town name
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement

The legal basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.4 Compiling and analyzing statistics to improve the website.

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and city or town name
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement

The legal basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 To be able to offer personalized products and services

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and city or town name
• An email address
• A telephone number
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement

The legal basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure Practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation into a matter related to public safety.

If our website or organization is acquired, sold, or involved in a merger or acquisition, your information may be disclosed to our advisors and any prospective purchasers and will be transferred to the new owners.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit misuse of and unauthorized access to personal data. This ensures that only authorized personnel have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites linked from our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. We recommend that you review this privacy statement regularly to stay informed of any changes. In addition, we will actively notify you whenever possible.

7. Accessing and modifying your data

If you have any questions or would like to know what personal data we have about you, please contact us. You can contact us using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain we do not modify or delete any data belonging to the wrong person.

8. Submitting a complaint

If you are not satisfied with the way we handle (a complaint regarding) the processing of your personal data, you have the right to file a complaint with the Data Protection Authority.

9. Contact details

Neele-Vat
Seattleweg 13, 3195 ND Rotterdam-Pernis
, Netherlands
Website: https://www.neelevat.com
Email: privacy@ex.comneelevat.com
Phone number: +31 (0) 88 996 4000